Refund Policy

Thank you for choosing SideCar Mayonnaise (a division of Springbrook Foods Limited).
We are committed to delivering high-quality products and ensuring a positive experience
for our customers. However, we understand that issues may arise, and we're here to
help.

SideCar Mayonnaise is committed to meeting all its legal obligations including those
under the Consumer Guarantees Act 1993 (CGA). If you are a consumer under the CGA,
we will meet all of our obligations to you.

1. Eligibility for Refunds and Replacements

• Damaged Products: If your order arrives damaged, please do not use the
  product. Please contact us at getmayo@sidecarmayo.nz with a clear photograph of the damage and your order number. We will assess the situation and, if we are reasonably satisfied that the
  product arrived damaged, we will offer either a replacement or a refund, based
  on the severity of the damage. If we are not promptly notified of any defects
  when our products are delivered, it may not be possible to reasonably establish
  the cause. For this reason, prompt notification is important.

• Unsatisfactory Products: We strive to produce delicious mayonnaise, but if for
  any reason you're unsatisfied with your purchase, please reach out to us. Refunds
  will not be provided for reasons such as personal taste preferences. However, we
  may offer a replacement or alternative solution at our discretion.

2. Non-Refundable Situations

• Opened or Used Products: We cannot offer refunds or replacements for
  products that have been opened or used, unless required by the CGA or another relevant law.

• Change of Mind or Allergens: Before purchasing, please carefully review all
  product information, including ingredients, nutritional facts, and allergens, as
  refunds will not be provided for change of mind or failure to check allergens.

3. Refund and Replacement Process

• Contact Us: For any other issues, please contact us at getmayo@sidecarmayo.nz
  with your order number, a description of the issue, and relevant photographs if
  applicable.

• Processing Time: Once your request is reviewed and approved, we will
  process your refund or ship your replacement as soon as possible. Refunds will be issued to the original payment method.

4. Shipping Costs

• Refunded Orders: Shipping costs are non-refundable unless the refund is due to
  a damaged product. In such cases, we will cover the return shipping costs and
  any associated fees.

• Replacements: If a replacement is issued, we will cover the shipping costs for
  sending the new product to you.

5. Custom Bundles

• Build a Bundle: If you create a custom bundle, please ensure you’ve reviewed
  the individual product details on the product pages, including ingredients,
  nutritional information, and allergens, before making your purchase. Refunds will
  not be provided for custom bundles unless they arrive damagedrequired by the
  CGA or another relevant law.

6. Merchandise

• Merchandise Orders: For non-food items such as t-shirts, hats, and other
  merchandise, we do not offer refunds for reasons such as personal preferences,
  including sizing or minor colour variances. Please review the product descriptions
  carefully before purchase. Refunds or replacements will only be provided if
  required by the CGA or another relevant law.

7. Contact Information

If you have any questions regarding our refund policy, please contact us at:

getmayo@sidecarmayo.nz

0800 422 422
8 Winefair Close
Cloudy Bay Business Park
Blenheim 7274, New Zealand
www.springbrook.co.nz