Privacy Policy

Last updated: 10 September 24

Springbrook Foods Limited is committed to meeting its obligations under the Privacy Act 2020 and applicable Privacy Principles. This Privacy Policy (“Policy”) sets out how we handle information we receive from you.

For information about the Privacy Act 2020 and how it protects personal information in New Zealand, click here.

By using any of Springbrook’s websites, you acknowledge that you have read, understood, and agreed to the terms of this Policy, and you consent to the collection, use, disclosure, storage, and retention of your personal information as outlined. You may withdraw your consent at any time by contacting us.

This Policy applies to any websites owned and operated by Springbrook Foods Limited, including but not limited to www.springbrook.co.nz and www.sidecarmayo.nz.

If you have any questions about this Policy or wish to access or amend the personal information we hold about you, please contact us at privacy@springbrook.co.nz.

• "Personal Information" means any information about an identifiable individual.
• "Related Companies" refers to companies that are part of the Springbrook
  Foods group.
• "Service Providers" refers to third-party companies that provide services on
  our behalf.

• You access our website.
• You register and create a profile on this website.
• You participate in one of Springbrook’s campaigns or promotions.
• You provide details to us in any feedback or contact form.
• You contact us through social media, email, telephone, or other means.
• We are required to do so by law.

If you provide information to us about another person (such as a friend) for the purposes of a competition or promotional event, you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information as set out in this policy. Please direct them to this Policy. By providing such information, you confirm that you have the authority and consent of that person to provide us with their personal information.

If you choose not to provide the information requested, you may not be able to access the content you are trying to access, participate in any of Springbrook’s campaigns or promotions, or we may be unable to respond to your request. In some cases, we may also be unable to fulfil our legal obligations to you unless you provide us with information requested.

By providing your personal information to us, you agree that Springbrook and/or its related companies and service providers may hold, use, and/or disclose the personal information for the purposes set out in this Policy, which may include:

• To provide you with access to and use of our services and products, including to
  provide a more personalized experience.
• To communicate with you (for example, to provide customer support or to ask for
  feedback).
• To research and help improve our products and services.
• To comply with any legal obligations or as otherwise permitted by the Privacy Act
  2020 and applicable Privacy Principles.
• Where you have agreed, sending you electronic messages to promote and market
  our products and services.
• Such other uses as permitted by law.

If you have agreed we can contact you for promotional and marketing reasons, you can opt out at any time by notifying us at sales@springbrook.co.nz. We may contact you by electronic means (e.g., by email or SMS), by telephone, or by other means.

We will only keep your personal information for as long as it is required for the purposes
set out in this Policy or as otherwise required by law.

We will take all reasonable steps to ensure that any personal information we collect is secure, accurate, and up to date and is protected against loss, theft, and unauthorized use or modification.

If your information is disclosed to Service Providers, we will take reasonable steps to ensure that the information disclosed is handled in a manner consistent with information privacy principles.

While we take all reasonable steps to protect your personal information, we cannot guarantee the security of any personal information that we collect.

In the event of a breach, we will comply with any notification requirements under New Zealand Law and, where relevant, the General Data Protection Regulation of the European Union (GDPR).

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at privacy@springbrook.co.nz, or 0800 422 222, or 8 Winefair Close, Cloudy Bay Business Park, Blenheim 7274, New Zealand.

Our website may provide links to other websites for your convenience and assistance. Please note that these websites may have different privacy policies. We are not responsible for any information that you divulge to these websites and how those websites or the organizations that own and manage those websites collect, use, or disclose your personal information or that of any person you provide on those sites.

Each time you visit this website, our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server’s IP address. We may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times, etc. We may use this information to evaluate and improve our Sites’ performance.

A cookie is a piece of information that our web server may send to your computer when you visit this website. The cookie is stored on your computer but does not identify you or give us any information about your computer. A cookie helps us to recognize you when you revisit our website and to coordinate your access to different pages on the website. Most Internet browsers allow you to erase cookies from your computer hard drive, to block all cookies, or to receive a warning before a cookie is stored.

Springbrook may change this Policy from time to time. Changes to this Policy will be displayed on our websites. Any changes apply from the date the revised Policy is posted on Springbrook’s websites. By continuing to use Springbrook’s websites and services, you agree to the updated Policy. If you do not agree to any change, you should stop using Springbrook’s websites and/or services.

We recommend that you routinely review this Policy.